Terms and Conditions

Making a purchase
Our website has been designed to make shopping easy and secure. Our products are arranged in easily identifiable categories. By selecting a category you will then be shown the products it contains. More detailed information is available for every product and, when you have found what you want, you can add to your shopping basket. Please note that the basket does not commit you to anything. You can edit it or empty it at any point. Once you have selected the products you want you then press ‘Continue to checkout’ and our secure checkout and payment system will then guide you through the payment process, step by step.

We accept credit card payments which are processed using a secure server – our payment processors are Stripe and Paypal, one of the world’s leading online payment providers. Our system is set up to charge credit and debit cards in Pounds Sterling. Please note that if you are shopping from outside the UK, your card company will convert our Sterling price into your local currency and the amount will appear on your next card statement.

We accept most major cards – including American Express on this website(please note we do not accept American Express in our London showroom). In order to progress your order, payment is taken when the order is placed. This ensures stock is allocated to you.

Your statutory rights are not affected.

Delivery information
We aim to get your items to you as soon as possible and ideally within 10 working days of placing your order. We offer a huge range of items and, in particular, many options and finishes. Unfortunately this means that we cannot keep stock of every combination and, on occasion, this means your order may not be ready for immediate despatch. If this occurs we will contact you with an estimated delivery date. If this is too long we will be only too happy to refund your order. Our delivery charges ONLY apply to UK mainland purchases. We reserve the right to make additional delivery charges for overseas deliveries and for remote parts of the UK such as Shetland, the Western Isles and certain parts of the Highlands. We recommend that all overseas customers call us to discuss their order and delivery charges before placing an order. Free delivery is available on all full priced lighting orders, we reserve the right to charge delivery for clearance or sale items which will be advised before purchase.

NOTE: Please do not book any trades’ people to fit goods ordered from us until you have received the items. Goods can be delayed to us from our suppliers. Using a third party shipper it is also difficult for us to totally guarantee that a delivery will reach its destination on time after it has left us. We do NOT accept any responsibility for costs relating to the late delivery of products ordered from us.

IMPORTANT
On receipt of your purchase it is essential that the items are thoroughly checked. Any breakages or missing items must be reported in writing to [email protected] within 24 hours. We will help resolve any problems reported after this point but reserve the right to pass on any associated costs.

VAT
All of the product prices on this site include VAT at the standard rate of 20%.

Credit Card Security
Your credit or debit credit card number will be encrypted when you place your order. The software we are using applies 128 bit encryption before passing your card number over the internet to our payment processor, Secure Trading. Card numbers are only decrypted after they reach Secure Trading’s computer system and are no longer on the Internet. Card numbers are not held in clear text on any web site and are not stored by us on any machine connected to the Internet.

Please don’t email us your credit card number as part of general correspondence – it’s not really safe to do so.

Returns
We conform with the Distance Selling Regulations and all goods can be returned if they do not meet your requirements. However, the following conditions apply:

– We MUST be informed of your intention to return goods within 14 days of receipt by [email protected] or in writing. NOT by phone.

– Returned goods must be received by us within 10 working days of receipt of goods. We may not accept goods returned outside of these time limits or, in certain circumstances, we might issue a credit note. This is at the discretion of Holloways of Ludlow.

– Returned goods must be returned with all parts, packaging, instructions and must be in perfect condition. A refund will not be made unless all of these conditions are met.

– Goods must not be used in any way. This includes lighting which, once fitted, cannot be returned.

– The customer is responsible for selecting a suitable means of returning the goods to us and must take responsibility for their safe return to us, taking out insurance if required.

– Postage to the customer and the return postage will not be refunded.

– We reserve the right to issue a credit note and/or apply re-stock charges for special order items.

Faulty Goods
We pride ourselves on the quality of the goods we supply and guarantee to replace or refund any goods that are found to be faulty or not fit for purpose. However, our liability is limited to the value of the purchased goods and we accept no responsibility for ANY costs associated with the supply of faulty goods.

Guarantee
All of our products are covered by a minimum of a one year guarantee where the items supplied are found to be faulty or not fit for purpose. Many of our items have longer guarantees where the manufacturer offers longer terms.

Privacy Policy
We do not share your details with anyone else…. ever.

We collect information about you when you order, when you ask us for information and if you decide to sign up to our email mailing list. Information is collected lawfully and in accordance with the Data Protection Act 1998. Whenever we email you, you are free to let us know that you don’t want any further emails from us – just say, and we’ll stop contacting you.

Cookies are used on this website to keep track of the contents of your shopping basket once you have selected an item.

We don’t store or capture any other information, other than logging your IP address and session info such as the duration of the visit and the type of browser you used. This is automatically undertaken by our web server and is only used for system administration and to provide statistics which we analyse from time to time to evaluate use of our site. This information doesn’t identify you to us as an individual, and we don’t track your behaviour on our site and link it to you. We use summary data in house to improve our service to customers, and might share some statistics and summaries, without any elements of personal data attached, with other companies – for instance to persuade them to advertise with us.

Browser: software that locates and displays Web pages.

Cookie: a small, text message given to a web browser by a web server. Your browser stores this cookie as a file and will send it back to the web server at appropriate moments. Cookies are used by web servers to identify users and to personalise their visits by customising web pages – for instance, a cookie can be used to deliver a web page which welcomes you by name, every time you visit a the web site that created it and placed it on your machine. Some sites use cookies to store your personal information – your name, e-mail address and interests. Our web site doesn’t use cookies in this way.

Web Server: a computer that is connected to the internet 24 hours a day, seven days a week and is used to store the data needed to serve up web pages in response to requests from browser software. When you type www.oldschoolelectric.com into your browser’s address window, you send a request over the internet which reaches our web server and is a request for it to send your browser the home page of our site.

Complaints Procedure
We are consumers too! We respect your rights as a consumer and aim to do everything in our power to ensure that you have an enjoyable experience dealing with us.

If you have any problems or criticisms please feel free to contact call our support line on 020 7602 5757

We do our best to respond to all complaints as soon as we receive them and should be able to resolve them within a few days. We’ll guarantee to respond to you within five working days and to keep you fully and regularly informed until your complaint is resolved.

We have told our local Trading Standards Office what we are doing and have taken their advice on several issues. In the very unlikely event that you have a dispute or problem with Holloways of Ludlow that you can’t resolve, feel free to contact Shrewsbury Trading Standards office. Our business is located ‘on their patch’.

Trading Standards,
Shropshire County Council,
The Limes, Belle Vue Road,
Shrewsbury,
Shropshire
SY3 7LQ